Forum Discussion

Wizzard1's avatar
Wizzard1
Occasional Contributor
2 years ago

Windows 11 1password start error

Suddenly this morning when I start 1Password, I get Windows security message to Scan my finger or use a pin. Tried both but the box keeps on appearing over and over again. Only way to get rid of thi...
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1P_Gem's avatar
1P_Gem
Icon for 1Password Team rank1Password Team
2 years ago

Hi Wizzard1, thanks for reaching out about this!

It sounds as if Unlock using Windows Hello is enabled in 1Password. This setting allows you to unlock the 1Password app and extensions using your Windows Hello credentials, such as face, fingerprint or PIN code. However it's definitely strange that this prompt is appearing repeatedly - are you seeing any errors indicating that your Hello PIN or fingerprint aren't being accepted?

If you'd like to disable this setting, are you able to click Cancel on any Windows Security prompts, and then enter your 1Password account password into the main window to unlock 1Password instead? If so, once the app is unlocked you can follow the steps below:

  1. In the top left, next to the word 1Password, click ⋮ > Settings > Security.
  2. Uncheck the option to Unlock using Windows Hello.

I look forward to hearing from you!