Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Former Member
3 years agoWindows app doesn't recognize my log in info
Windows app doesn't recognize my log in info, however I can access thru the website
1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Chrome
Ref...
FrankyO1P
1Password Team
3 years agoHi @ArmandoGDA,
Thank you for reaching out. I understand you are facing difficulties logging into 1Password for Windows (desktop app).
To investigate further, I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to support+windows@1password.com.
With your email please include:
* https://1password.community/discussion/134400/windows-app-doesnt-recognize-my-log-in-info#latest
* Your forum username: ArmandoGDA
We'll be looking forward to hearing from you.