Windows app will not connect--always has the red cloud with strikethrough, attempt to reconnect fail

Hello @thurford and @amrakov,

I'm sorry to hear of the troubles you are seeing with 1Password 8 for Windows showing as offline. Lets look further into this.

First, does clicking the red offline indicator do anything? If it does not, I would explore other aspects of your devices that may be preventing the 1Password app from connecting to 1Password.com, such as antivirus/antimalware, VPN or a firewall.

With regard to antivirus/antimalware, can you try restarting Windows in Safe Mode with Networking Enabled and then try using 1Password again to see if this helps with this behaviour?

If this helped, you can try excluding the entire 1Password folder and the 1Password.exe in any security software you have running and then rebooting your device. This should help with future updates. The 1Password directory can be found here - %localappdata%\1Password and the 1Password.exe is here: %localappdata%\1Password\App\8.

Regarding a VPN or firewall, you can learn which ports and domains 1Password uses, so you can make sure they’re accessible: 1Password ports and domains

If you continue to have difficulties, please let us know and we'd be happy to help investigate further. Thanks!