Forum Discussion
Windows app will not connect--always has the red cloud with strikethrough, attempt to reconnect fail
I am writing to see if anybody has some ideas as to why the Windows 1Password app will not connect, and is persistently "offline." AS of this writing, everything is a brand new install, and current ...
ag_mike_d
1Password Team
1Password TeamHi @thurford,
While you mentioned suspending the use of the firewall, I wanted to direct your attention to our 1Password ports and domains support page, just in case.
Before swapping to a different piece of software, instead of only disabling all features ESET, I would first suggest completely uninstalling it and rebooting the device. This will confirm if it is indeed causing the troubles experienced with 1Password.
After that, let us know if you have any luck with ESET Support. Thanks!
