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Forum Discussion
Windows Hello authentication NEVER works, always requires me the password
I want to use Windows Hello facial recognition when I try to unlock 1Password with it, it says that "You need to enter your account password before you can use Windows Hello." I've set to require pas...
1P_Dave
Moderator
ModeratorI'm sorry that the suggestion didn't work. Please follow the steps in my colleague's previous post to send in a diagnostics report from 1Password on your Windows PC. This will help me to investigate the cause of the issue and recommend next steps. 🙂
-Dave
