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LEveLiQ's avatar
LEveLiQ
New Contributor
2 years ago

Windows Hello authentication NEVER works, always requires me the password

I want to use Windows Hello facial recognition when I try to unlock 1Password with it, it says that "You need to enter your account password before you can use Windows Hello." I've set to require pas...
windows
LEveLiQ's avatar
LEveLiQ
New Contributor
2 years ago

I would like to correct myself: it only works after explicitly locking the app, instead of just clicking the convenient X button on the top right side. the extension also works when I lock the app, but not after closing it.
the support ID I got is HVD-56236-323

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Hello authentication NEVER works, always requires me the password","id":"message:132665","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:4517"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:132665"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:132665"},"body@stripHtml({\"truncateLength\":200})":" I want to use Windows Hello facial recognition when I try to unlock 1Password with it, it says that \"You need to enter your account password before you can use Windows Hello.\" I've set to require pas...","body@stringLength":"699","rawBody":"

I want to use Windows Hello facial recognition when I try to unlock 1Password with it, it says that \"You need to enter your account password before you can use Windows Hello.\" I've set to require password every 30 days, but it asks the password every time. when I type it into the desktop app it works, just until I close the app. on the browser extension it NEVER EVER NOT A SINGLE TIME works when the main app is closed. it is SUPER annoying to type the obnoxiously long password instead of just looking at the camera. EVERY TIME.

\n\n
\n\n

1Password Version: 8.10.30
\nExtension Version: 2.23.3
\nOS Version: Windows 11
\nBrowser: Edge

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I want to use Windows Hello facial recognition when I try to unlock 1Password with it, it says that \"You need to enter your account password before you can use Windows Hello.\" I've set to require password every 30 days, but it asks the password every time. when I type it into the desktop app it works, just until I close the app. on the browser extension it NEVER EVER NOT A SINGLE TIME works when the main app is closed. it is SUPER annoying to type the obnoxiously long password instead of just looking at the camera. EVERY TIME.

\n\n
\n\n

1Password Version: 8.10.30
\nExtension Version: 2.23.3
\nOS Version: Windows 11
\nBrowser: Edge

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I would like to correct myself: it only works after explicitly locking the app, instead of just clicking the convenient X button on the top right side. the extension also works when I lock the app, but not after closing it.
\nthe support ID I got is HVD-56236-323

","body@stringLength":"274","rawBody":"

I would like to correct myself: it only works after explicitly locking the app, instead of just clicking the convenient X button on the top right side. the extension also works when I lock the app, but not after closing it.
\nthe support ID I got is HVD-56236-323

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