Forum Discussion

Former Member's avatar
Former Member
3 years ago

Windows Hello authentication suddenly stopped working

I want to always use Windows Hello to unlock 1Password with my fingerprint, so I never have to introduce my password. Thus in the 1Password settings I have activated "Unlock using Windows Hello" and ...
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Former Member's avatar
Former Member
3 years ago

I have news about this.

Remember that I said that after authenticating via password the Windows Hello dialog pops up? Well, just to exhaust all the possible things to try I authenticated with my fingerprint in that apparently useless popup. And somehow this fixed the issue! Now I'm able to unlock 1Password using Windows Hello as usual.

Still, that's weird. Why has this happened in the first place if I have "Require password: never" configured in 1Password?