Forum Discussion

djrfree's avatar
djrfree
New Contributor
11 months ago

Windows Hello Does Not Work With Alphanumerics

Windows 11 Hello integration: 1Password won't accept pin if it contains alphanumerics. It works with all numerics. I tried uninstalling and re-installing to no avail.

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: Windows 11 Pro
Browser: Not Provided

windows

3 Replies

  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team
    11 months ago

    Hi djrfree, thanks for letting us know your findings! Hopefully all is well from here, however if you notice any further unexpected behaviour that doesn't fit this explanation, don't hesitate to reach back out and we'll be happy to investigate further 😄

  • djrfree's avatar
    djrfree
    New Contributor
    11 months ago

    I could not recreate the problem. Apparently, under Windows Hello integration, 1Password sometimes asks for the password rather than the PIN. If I pay careful attention to the unlock option being requested, it works. I probably entered the pin when the password was being requested.
    Thanks for motivating another test!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    Hello djrfree! 👋

    I'm sorry that you're unable to unlock 1Password when using an alphanumeric PIN and Windows Hello. If you're seeing a specific error message then can you tell me what it is?

    Can you also tell me if you're still able to unlock the PC itself, and other apps, using the alphanumeric PIN? If you try a different PIN that contains characters other than numerals then do you see the same issue?

    I look forward to hearing from you.

    -Dave