Forum Discussion

djrfree's avatar
djrfree
New Contributor
2 years ago

Windows Hello Does Not Work With Alphanumerics

Windows 11 Hello integration: 1Password won't accept pin if it contains alphanumerics. It works with all numerics. I tried uninstalling and re-installing to no avail. 1Password Version: 8.10....
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello djrfree! 👋

I'm sorry that you're unable to unlock 1Password when using an alphanumeric PIN and Windows Hello. If you're seeing a specific error message then can you tell me what it is?

Can you also tell me if you're still able to unlock the PC itself, and other apps, using the alphanumeric PIN? If you try a different PIN that contains characters other than numerals then do you see the same issue?

I look forward to hearing from you.

-Dave