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MichaelMadsen's avatar
MichaelMadsen
New Contributor
4 years ago

Windows Hello does not work with Chrome Extension

Windows Hello is configured and works just fine with Windows itself, the 1Password desktop app. But in the Chrome browser, it does not let me use Windows Hello. As far as I can tell, this should be...
browser extension
Former Member's avatar
Former Member
3 years ago

Hey @bkimball90, if the steps above did not work for you, then please send us some diagnostics information so that we can investigate things further:

  • The extension console log: https://support.1password.com/cs/extension-console-log/
  • A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/129887/windows-hello-does-not-work-with-chrome-extension#latest
* Your forum username: @bkimball90

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

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Windows Hello is configured and works just fine with Windows itself, the 1Password desktop app. But in the Chrome browser, it does not let me use Windows Hello.
\nAs far as I can tell, this should be possible since 2.0.1 (26/05/2021)
\nhttps://blog.1password.com/big-changes-to-1password-in-the-browser/
\nWhat am I doing wrong?

\n\n
\n\n

1Password Version: 8.7.0
\nExtension Version: 2.3.3
\nOS Version: Windows 10 21H2 (19044.1645)

\n","kudosSumWeight":0,"postTime":"2022-05-15T17:15:02.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:30130_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":648},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Windows Hello is configured and works just fine with Windows itself, the 1Password desktop app. But in the Chrome browser, it does not let me use Windows Hello.
\nAs far as I can tell, this should be possible since 2.0.1 (26/05/2021)
\nhttps://blog.1password.com/big-changes-to-1password-in-the-browser/
\nWhat am I doing wrong?

\n\n
\n\n

1Password Version: 8.7.0
\nExtension Version: 2.3.3
\nOS Version: Windows 10 21H2 (19044.1645)

"},"Conversation:conversation:30130":{"__typename":"Conversation","id":"conversation:30130","solved":false,"topic":{"__ref":"ForumTopicMessage:message:30130"},"lastPostingActivityTime":"2022-11-23T19:57:44.000-08:00","lastPostTime":"2022-11-23T19:57:44.000-08:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:30130":{"__typename":"ModerationData","id":"moderation_data:30130","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:30130_1":{"__typename":"Revision","id":"revision:30130_1","lastEditTime":"2022-05-15T17:15:02.000-07:00"},"ForumReplyMessage:message:30134":{"__typename":"ForumReplyMessage","id":"message:30134","conversation":{"__ref":"Conversation:conversation:30130"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":30134,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Windows Hello does not work with Chrome Extension","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:30134"},"parent":{"__ref":"ForumTopicMessage:message:30130"},"body":"

Hey @bkimball90, if the steps above did not work for you, then please send us some diagnostics information so that we can investigate things further:

\n\n\n\n

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

\n\n

With your email please include:
\n* A link to this thread: https://1password.community/discussion/129887/windows-hello-does-not-work-with-chrome-extension#latest
\n* Your forum username: @bkimball90

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

","body@stringLength":"825","rawBody":"

Hey @bkimball90, if the steps above did not work for you, then please send us some diagnostics information so that we can investigate things further:

\n\n\n\n

Attach the logs and diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:
\n* A link to this thread: https://1password.community/discussion/129887/windows-hello-does-not-work-with-chrome-extension#latest
\n* Your forum username: @bkimball90

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

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