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Skijackz's avatar
Skijackz
New Contributor
5 years ago

Windows Hello Not activating on the first try

Currently on version 2.0.5 After logging into my Lenovo X1 Carbon with my fingerprint reader, I'm asked to enter my password instead of using my fingerprint reader (Lenovo X1 Carbon) in Chrome. On...
windows
Former Member's avatar
Former Member
5 years ago

Hi Skijackz!

When you say "after logging into the laptop", do you mean after a reboot, or even after locking Windows? The reason I ask is because for security reasons, https://support.1password.com/windows-hello/#get-help even if you have Windows Hello configured:

  • If your face or fingerprint isn’t recognized, or there was an error on your companion device.
  • If you’re trying to change your Master Password
  • If you’ve restarted 1Password, including after updating 1Password or restarting your PC