Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
Former Member
5 years agoWindows Hello not working in browser extension after fresh install
I have had Windows Hello (using a fingerprint scanner) working for both 1Password Desktop and 1Password in the browser (Chrome 93.0.4577.63 and Edge 93.0.961.38) on my Windows PC until yesterday. How...
ag_mike_d
1Password Team
4 years agoHi Paul_Evans, thank for your message. I'm happy to help investigate.
The Windows Hello functionality that you speak of still exists. When unlocking 1Password in the browser, if the browser extension and the desktop app are not talking (either due to the setting being disabled or some other other issue) the Windows Hello prompt will not appear. Can you check the following setting in the 1Password for Windows 8 desktop app:
* Windows Hello
Also in the 1Password for Windows 8 desktop app ensure the following is checked: Settings > Browser > "Connect with 1Password in the browser
You can check that app integration is enabled in the extension by following the below steps:
1. Open your browser, right-click the 1Password icon in the address bar, and choose Settings.
2. Scroll to the General heading, and then toggle on Integrate with 1Password app.
Please let us know if this information helps, but if you need further assistance, do not hesitate to reach out to us again. We'll be here for you! :)