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Forum Discussion
Windows Hello prompt fails to open if another Windows Security popup is already opened
My usecase is when I am connecting to a remote machine with RDP.
Since the introduction of Windows Defender Credential Guard, every time I try to connect to a remote machine, I get prompt for the ...
ag_mike_d
1Password Team
1Password TeamHello @Guidome,
Thanks for your message and reporting this behaviour.
I'm sorry for the troubles you've experienced. I've done some testing and was unable to replicate this behaviour. When attempting this through RDP with the Windows Security prompt open as depicted first, clicking the Windows Hello button in 1Password 8 opens this prompt and unlocks as expected.
I'd like to ask you to recreate this behaviour note the date and time and send a diagnostics report from your Windows PC, so we can look into this with the wider team:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread:
https://1password.community/discussion/138457/windows-hello-prompt-fails-to-open-if-another-windows-security-popup-is-already-opened - Your forum username:
Guidome
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
