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the_john19's avatar
the_john19
Occasional Contributor
5 years ago

Windows Hello Prompt Showing Up Even If Masterpassword Is Required

After a while the app sometimes requires the masterpassword again (even though I didn't restart the app it just says something like "type in your masterpassword to use Windows Hello again"). When it ...
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1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
5 years ago

Hi the_john19 , that does sound a bit strange. Do you notice if it happens at any particular time, for example, after letting your device go idle for a little while?

I'll be happy to look into this further for you, if you're interested. If you're able to send screenshots of what you've described, that could be especially helpful for our team (support+windows@1Password.com). We do want to make sure that the login experience is as smooth as possible. 👍