Forum Discussion

ll12867's avatar
ll12867
New Contributor
4 months ago

Windows login issues

I am being asked to enter my master password nearly every day, even though it says "you have to enter your password ever 30 days) and then when I do, it also prompts me for Windows Hello verification...
browser extension
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

Hello ll12867​! 👋

I'm sorry that you're being asked for your account password almost every day. The next time that you're asked for your account password by 1Password in the browser, can you take a screenshot of the prompt that you see? Can you also check the following: 

  1. Open and unlock the 1Password for Windows desktop app.
  2. Click your account or collection at the top of the sidebar and click Settings.
  3. Click Security. 
  4. What is "Require account password" currently set to? 

 

when I do, it also prompts me for Windows Hello verification

It sounds like you're running into a known issue that our development team is aware of where you'll see a Windows Hello dialog when unlocking 1Password using your account password. For this issue, I've added your report to our internal work item for the bug. 

-Dave

#33895