Wrong item when editing items using 1Password for iOS

Arnoud

I understand that it can be difficult to catch the issue in a screen recording. If you are able to do so, and are able to send in the recording using the steps listed above, then let me know.

That being said, the next time that you run into the issue can you try these steps as a workaround:

1. Tap Cancel on the item draft that appears.
2. Wait 2 seconds.
3. Fully close the 1Password app: Close an app on your iPhone or iPod touch – Apple Support (UK)
4. Open and unlock the 1Password app.
5. If you see another draft, repeat steps 1-4 again.

The results will tell me more about the situation so that I can advise further. I look forward to hearing from you.

-Dave

Hi tommy0o - welcome to 1Password! I'm sorry that this issue has meant that you haven't had the best first impression. It sounds like the issue that you're experiencing, where 1Password will open to Edit mode, is one of the edge cases that Dave mentioned earlier. It's not the exact same behaviour that the other users in this thread were reporting before the release of 8.10.28 (where tapping Edit on an item would sometimes open a different item).

The development team are working to fix the underlying cause, but in the meantime you should find that the following steps will help:

1. Open and unlock 1Password for iOS.
2. Tap Cancel on the item draft that appears.
3. Wait for a few seconds, then force-quit 1Password from the App Switcher (swipe up to get to the App Switcher then swipe up on the 1Password app to push it off the top of the screen).
4. Open & unlock 1Password again.
5. If you see another draft, repeat steps 1-4 again.

Once you've completed these steps, I'd recommend not closing 1Password from the App Switcher moving forward (especially until this issue is fixed). There's no reason to close iOS apps from the App Switcher unless they are not responding (see: Quit and reopen an app on iPhone – Apple Support (UK)).

Hello vishalsheth! 👋

I'm sorry that you're seeing the wrong item open when editing using 1Password for iOS. Our developers recently included a fix in the latest version of 1Password. Please make sure that you've updated and are running 8.10.28: How to keep 1Password up to date

You might see the issue a couple more times after updating as existing drafts are cleared out from the app, this is a data loss prevention measure. When you see the wrong item open, tap on Cancel and then tap on Discard Changes.

If you continue to see the issue then let me know and I'll investigate further.

-Dave

It happened to me a number of times. I shall inform if I face it again.

I fail to understand what's data loss prevention measure?

vishalsheth

Thanks for the question. The fix in 8.10.28 prevents new drafts from getting "stuck" going forward but it doesn't automatically discard existing "stuck" drafts since 1Password is designed to never delete or discard data unless directly requested by a user. You'll need to discard the existing drafts yourself by tapping Cancel and then tapping Discard Changes.

Let me know if you do see the issue again and I can investigate further.

-Dave

This is still happening to me, showing wrong items that I believe I created after the supposed fix was released.

Arnoud

I'm sorry that you're still seeing the issue. Our developers are continuing to investigate a few edge cases that have been discovered, to help the investigation would you be willing to send in a screen recording of yourself reproducing the issue? You can find instructions on how to produce a screen recording here:

• Record the screen on your iPhone, iPad, or iPod touch - Apple Support (CA)

Make sure that the screen recording doesn't contain anything sensitive and don't post it to the forum, I can send you a secure upload link to use. When the recording is ready please send an email to support+forum@1Password.com and include a link to this thread.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you the secure upload link.

-Dave

ref: dev/core/core#28720
ref: dev/core/core#28645

1P_Dave

I believe stuck drafts means in edit mode. Where is that saved? I don't have anything in draft also there no draft folder or anything. Normally an item is edited and saved immediately. There's never a delay unless app doesn't respond.

1P_Dave I have been unable to reproduce the issue on demand (I tried after the fix, and it seemed indeed fixed until.. it happened again), so it will be hard to record the screen. By the time it happens, I already see the wrong item, so I doubt a video from that point on will be useful. If I can find a way to reproduce it, I will report back.

vishalsheth

There is no folder, you can discard the draft by tapping on Cancel and then tap on Discard Changes. If that doesn't work, and the issue returns, then are you able to send in a screen recording using the steps in my previous post so that I can investigate further?

-Dave