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pauLee's avatar
pauLee
Occasional Contributor
3 years ago

Wrong One-Time Password codes (codes from the future)

My 1PW version 7 on Windows 10 creates the wrong codes (codes from the future). What I did: I had trouble to paste the QR-Code to my 1PW on Windows 10. It did nothing with any QR-Code on my screen...
windows
1P_Ben's avatar
1P_Ben
Icon for 1Password Team rank1Password Team
3 years ago

Hi pauLee

Is your Windows PC set to the same date/time & timezone as your iOS device? And is it set to sync its time with an NTP server? There is a 3rd party article available on configuring these settings, here:

How to Synchronize the Clock in Windows 10 with Internet or Atomic Time

I would recommend using the pool.ntp.org time server. The most common cause of OTP issues is inaccurate time. Please let us know how that checks out.

Ben