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AbsentMindedAF's avatar
AbsentMindedAF
New Contributor
2 years ago

Wrong version of iOS listed in "Trusted Devices and Browsers"

Logging in to my 1Password account via Safari browser on a 2020 M1 Macbook Pro. Under the "Settings" tab in My Profile, the info for "Trusted Devices and Browsers" is displayed. My iPhone is listed...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello AbsentMindedAF! 👋

I'm sorry that the iOS version isn't updating under "Trusted Devices and Browsers". Our developers are aware of the issue and are investigating. Can you try these specific steps to uninstall and reinstall the 1Password for iOS app:

  1. Log in to your 1Password account on 1Password.com (in the browser, not the app), verify that you can see all of your items, and make sure that you have a copy of your Emergency Kit.
  2. Reset the 1Password app on your iPhone: How to reset the 1Password app on a specific device

Then add your account back to the 1Password for iOS app. Do you see the correct version now in the new device entry under "Trust Devices and Browsers"?

-Dave

ref: dev/b5/b5#23394