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Forum Discussion
Former Member
3 years agoYour session has expired. Please sign in again to authenticate 1Password.
Hi,
I am redirected to the login page, with the error message "Your session has expired. Please sign in again to authenticate 1Password.".
Even if I login (using the browser), and it says I successfully logged in, it seems like the 1password extensions opens the login page again.
I can still search the vault using the extension.
Extension Version: 2.5.0
OS Version: Fedora Linux
Browser:_ Chrome
76 Replies
- Former Member
We're experienceing the same issue. I can reproduce it by using the Password Generator or selecting a Suggested Password that's prompted. It also happens seemingly without cause - a new browser window will open with the login screen (says: Your session has expired. Please sign in again to authenticate 1Password), but logging in doesn't fix anything. I'll send a video and logs to Support.
- Former Member
TakanoriKoga I understand and I appreciate the update! Please do send it in, along with extension console logs and a diagnostics report:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Again, with your email please include a link to this thread and your forum username. We'll take a look and investigate as soon as we can.
- TakanoriKogaNew Contributor
It is difficult to take videos as they occur irregularly. We will send it to you when the timing is right.
More than a dozen occur in the company.
Chrome version was 107.0.5304.121 in some cases and Mac OS 12.5.1 in others - Former Member
Hi TakanoriKoga, I would like to take a closer look at what is going on from your end. Are you able to send a screen recording of this behavior over to us?
With your email please include:
A link to this thread: https://1password.community/discussion/135673/your-session-has-expired-please-sign-in-again-to-authenticate-1password#latest
Your forum username: TakanoriKogaYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
- TakanoriKogaNew Contributor
I am experiencing the same phenomenon.
If you know how to solve it, I would like to know!The environment in which this is occurring is as follows
Mac OS 13.0.1
Chrome 108.0.5359.94(Official Build) (arm64)
1Password chrome Extension 2.5.0
1Password 7.app Version 7.9.6 (70906003) - Former Member
Hey @phiwer, that's very weird.
Even if I login (using the browser), and it says I successfully logged in, it seems like the 1password extensions opens the login page again.
Are you able to send a screen recording of this behavior over to us? With your email please include:
- A link to this thread: https://1password.community/discussion/135673/your-session-has-expired-please-sign-in-again-to-authenticate-1password#latest
- Your forum username: phiwer
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!