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Former Member's avatar
Former Member
2 years ago

YubiKey and iOS app not working

I set up 1Password on my laptop w/ my physical security key. I tried to sign into my 1-Password8 app in iOS & the password kept display as incorrect even though it was the same as my desktop app. I wasn't able to login to mobile app without adding Authenticator option. Is there option for security key to work without activating authenticator option?

tldr; does 1Password8 iOS support login to an 1Password account set up only with physical security key? I don't want to be forced to use Authenticator code when I already have physical security key

1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: iOS 16
Browser:_ Not Provided

ios

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  • 1p_jac's avatar
    1p_jac
    Icon for 1Password Team rank1Password Team
    2 years ago

    @rackhax

    Great, thanks for sending that diagnostics report through to us from 1Password on your iOS device! One of my colleagues will be back in touch with you as soon as possible, and to prevent duplication of effort I'll go ahead and close this thread.

  • Former Member's avatar
    Former Member
    2 years ago

    1P_Dave thank you, very much for the clear instructions. Good news I have completed the steps here is the support ID number: [#FIG-45697-996]

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello @rackhax! 👋

    I'm sorry that you ran into trouble when signing into 1Password on iOS. Our developers are aware of an issue where, in some circumstances, users can't sign into 1Password on iOS using a Security Key.

    So that we can further investigate the issue, I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    ref: dev/core/core#20680