Forum Discussion
Community Manager1Password now available in Comet, the AI-powered browser by Perplexity
Hi all, thanks for raising these questions and sharing your concerns.
At 1Password, our guiding principles are privacy, security, and transparency, and ensuring people can use the tools they choose safely. We know AI and new browsing technologies raise important questions, which is why our role is to give people choice without compromising trust.
To clarify a few points about our partnership with Perplexity on the Comet browser:
- Your data remains private. Nothing about this partnership changes how 1Password works. Vaults are end-to-end encrypted, and neither Perplexity nor Comet has access to your information. Your secrets remain encrypted and never leave your control.
- The extension is the same. The 1Password browser extension works in Comet exactly as it does in Chrome, Safari, Firefox, and other Chromium-based browsers. There is no special integration that exposes additional data.
- This is about choice. Our customers want us to be where they are. For those who want to try Comet, we are ensuring their login and autofill experience is secure, just as it is in other browsers.
We take trust seriously and will continue to make decisions with privacy, transparency, and security at the core.
- Your data remains private. Nothing about this partnership changes how 1Password works. Vaults are end-to-end encrypted, and neither Perplexity nor Comet has access to your information. Your secrets remain encrypted and never leave your control.
I’m new to the forum, and I actually signed up just to upvote the users who have already voiced their concerns—the very same concerns I felt when I read the email 1Pass sent us. As a customer, I feel disappointed. I did not expect a strategic partnership to be promoted in this way with an AI company.
I honestly don’t mind if such a partnership exists—good for you, in fact—but please do not force users to have an extension that includes AI. I don’t want my extension, which I consider a trusted and private space for my work with 1Pass, to have any kind of gateway to a third-party AI company. If I want to use an AI service, I’ll open a new tab, a separate app, or whatever else—but definitely not inside my 1Pass extension.
To be clear, I sincerely hope you reconsider this decision and strengthen your beta-testing or product teams. New product features should be properly tested before going live and sending a mass email that feels like spam to all your customers.
As some other users already said—especially noktulo and Former Member —I stand with them. I am completely disappointed by this “announcement” (or sp4m) from 1Password.
Thank you for taking the time to read this.
I truly hope this feedback is not taken the wrong way—but please, leave the Chrome extension as it is, without AI.
- 1P_Blake
Hey SidV! Welcome to the 1Password Community!
Nothing is being forced on you. If you’re not interested in AI tools like Comet, nothing changes — you can keep using 1Password just like you always have. Comet is a separate browser you’d need to install yourself, and using it is completely optional.
1Password will never enable AI-related functionality without your explicit consent, and your vault data stays encrypted, private, and never shared with Perplexity or used to train AI.Nothing is being forced on you. If you’re not interested in AI tools like Comet, nothing changes — you can keep using 1Password just like you always have. Comet is a separate browser you’d need to install yourself, and using it is completely optional.
Thank you for your reply. With respect, this is not the message conveyed by the mass email that was sent to us as 1Password customers.
This reminds me of the (poor) decision made by Ledger when they suddenly introduced their “recovery” service without consulting their users. Once again, it feels like a lack of tact—and respect—to bring in third parties without first consulting your customers. If your product is solid, widely used, and already popular, there is no need to add third-party elements into it without the explicit consent of your users. Even if something is “optional,” the fact that it exists inside the product is already concerning. Commercial partnerships are very sensitive—there are countless examples online, and I highlight Ledger’s case because I experienced it firsthand.
If you look at the reactions from your own users to that email, you’ll see that a significant portion didn’t find a clear way to contact you. Many of us ended up here in the forum searching for how to raise our concerns. I am certain there are many more paying customers out there who are now considering alternatives because of that email.
The email that was sent was far from clear, and certainly not interpreted as “AI will never be forced on you.” You need to act now. Please stop justifying this in the forum and instead stand on the side of your customers.
What we expect is transparency in communications and advance consultation on partnerships that could affect our data security perception. I sincerely hope you issue a correction or clarification soon. We are all human, and mistakes in communication happen. But I urge you to reconsider before it’s too late and even more customers become upset by the email that was sent.
Kind regards,
Sid
