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tomatoandcake's avatar
tomatoandcake
New Contributor
12 days ago
Solved

1password locks within 10 seconds on High Performance or Dynamic resolution screen share on macOS

As the subject notes, I've noticed 1password locks itself within about 10 seconds regardless of what I've set the auto-lock setting to.  This makes copying and grabbing passwords, otp codes etc very...
macos
  • tomatoandcake's avatar
    tomatoandcake
    9 days ago

    Hi 1P_Phil​ ,

    Customer experience got back and noted that this is indeed a known issue, and is being investigated. No timeline on a fix though.

    The workaround is what I've been doing -  which is switching to Standard Screen Share mode.

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1P_Phil
Icon for Moderator rankModerator
10 days ago

Hi tomatoandcake​ ,

Thanks for sharing this.  This sounds like a bug, do you mind sharing it with our support team (support@1password.com)?

In the interim, does using the Quick Access (⌘-Shift-Space) feature to grab passwords make it possible to get anything done?

Thanks,
Phil

tomatoandcake's avatar
tomatoandcake
New Contributor
10 days ago

Sure can -  I'll reach out to the support team. 

As for using the shortcut (love it and use it all the time) it works - but prompts for my password when I use it.