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carpii's avatar
carpii
Frequent Contributor
1 month ago
Solved

1Password wont recognise Amazon UK OTP field

Using 1Password for Linux 8.12.0 (81200013) Latest Chrome browser 1Pass browser extension 8.12.1.13 STABLE CHANNEL -- When logging into Amazon UK, 1Password handles username, password and passkey...
browser extension
linux
troubleshooting
  • carpii's avatar
    carpii
    1 month ago

    Hi Dave, thanks for looking into this

    I eventually got to the bottom of it..

    I had an OTP registered in 1Pass and it looked ok, in that it was showing an OTP code (including a countdown timer)

    But when I edit the amazon login, at this point it reveals the field name for the OTP was just 'label' (not sure why)

    When I added the OTP again to 1Pass, it showed the exact same code, but this time the field name was 'one-time password', and then it started being auto-filled on amazon.

    I guess its pretty important for the browser extension that the field has to be called 'one-time password', and not just a field with a type of OTP

    Thanks a lot for your help, this is now fixed

     

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

Hello carpii​! 👋

I'm sorry that you're having trouble filling your one-time password on Amazon's UK webpage. I've just tested on amazon.co.uk and I can fill my one-time password after I fill and submit my password. Can you confirm the following: 

  1. Are you still able to reproduce the issue?
  2. Is the issue occurring on a website whose address starts with the following: 

    'https://www.amazon.co.uk/ap/mfa.....' 

  3. If you turn off 2FA for Amazon, remove the one-time password from the Login item in 1Password, then save a new one-time password in 1Password then does the issue still occur? 

 

I look forward to hearing from you.

-Dave

 

carpii's avatar
carpii
Frequent Contributor
1 month ago

--  removed reply as no longer relevant --