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twiechert's avatar
twiechert
New Contributor
1 month ago

Critical: op item move caused loss of OTP field (irrecoverable 2FA data)

Hi,   I need clarification on what appears to be a serious data integrity issue with op item move.   I moved several items between vaults using:   op item move <ITEM_ID> –vault <TARGET_VAULT> ...
cli
twiechert's avatar
twiechert
New Contributor
30 days ago

Hello Phil,

Thank you for your response.

To clarify, in my case the original items are not present in “Recently Deleted,” so unfortunately there does not appear to be a recoverable copy of the previous state.

I have already reached out to support, but I currently do not feel that the situation is being taken seriously. The response so far focused on moving a newly created item with a random OTP field between vaults, where the issue understandably did not occur.

Given that you mentioned this may be a bug or a one-off case, I would greatly appreciate any further investigation into this matter, particularly to determine whether there may be server-side logs, audit traces, or internal diagnostics that could help clarify what happened during the move operation.

Please let me know if I can provide any additional details that might help your team investigate.

Best regards,
Tayfun

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    17 days ago

    twiechert​ 

    I see that there's an open conversation between you and our support team via email, please continue the conversation there. To avoid having the same conversation in two places at once, I've closed this thread. 

    -Dave