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michelles's avatar
michelles
Occasional Contributor
2 years ago

How do you deal with accounts that were suspended with SCIM bridge and then reactivated?

We had a questionable email compromise situation, and we blocked sign-in from multiple users. This then suspended 1Password. We unblocked sign-in, and it reactivated the account, but the users were unable to sign back in. The user does not have any devices associated and a recovery does not work. This is impacting our business. I did open a case but also looking to see if I can get a fast response here on what steps to take.

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scim

1 Reply

  • hemal_g_1p's avatar
    hemal_g_1p
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi michelles

    We are extremely sorry for the delayed response and the inconvenience you experienced.
    Are you still facing the problem?