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Forum Discussion
1Password extension unusable in Safari on Mac
Running Tahoe 26.3.1 on my MacBook Air with 1Password for Mac 8.12.8 installed and filling in logins on websites in Safari is absolutely atrocious. It seems to work about 10% of the time.
When I at...
The company has been pretending this problem hasn't existed for years. Time to switch for me. So disappointing considering most other parts of the password manager are really good
- 1P_Dave
Moderator
I'm sorry that you’re running into issues as well. Could you share a bit more detail about what you’re currently seeing on your end? I want to make sure we have an accurate bug report, for the specific issue that you're seeing, filed with our development team and include your experience too.
-Dave
Sure, every part of the extension on safari is just horrible, a lot of the time it takes 10+ seconds to load or completely doesn't load and doesn't even let you enter your password, instead saying "1Password needs to restart" or something along those lines. If I turn off connecting to the desktop app (as instructed by your support team to improve reliability) it takes a consistent 3+ seconds to unlock with touch ID for some reason, whereas the desktop app is pretty much instant. Furthermore, when a website requests to use a passkey, half the time the Apple popup will show up and the other half is the 1Password popup showing up. There's many other smaller things I've experienced but the general gist is that the extension is slow, buggy, and unreliable.
The slow/broken unlocking process is the most painful part, once it's unlocked it usually works pretty well but it is so so frustrating this has been going on for 2-3 years now. I have posted/emailed diagnostics so many times now for bug reports, with no fixes made. So now I've given up and have cancelled the subscription.- 1P_Dave
Thanks for taking the time to share those details. What you described lines up with a few known problems: a delay when unlocking 1Password in Safari with Touch ID (when desktop integration is off), and the macOS passkey prompt appearing after a premature timeout out in certain cases. Our team is tracking both issues, and loading problems similar to what you've mentioned are also being looked into. We’d typically need a diagnostics report to pinpoint the exact cause of the loading issues in your case (since different issues can potentially cause 1Password to fail to load), and it sounds like you may have already gone through that process with our support team.
We’re putting more focus into improving the Safari experience this year, including the extension as well as exploring support for native macOS AutoFill. You can see the fixes that we're already rolled out this year, including specifically for 1Password for Safari, mentioned here. We’re sorry we didn’t meet your expectations this time, and we hope you’ll give 1Password another try in the future.
-Dave
Issue=BEE-291
Issue=FS-1011
