experience

33 Topics

Indonesia Billing Payment
Hi everyone, I am new to this community so your help is highly appreciated! 1. I tried using Blu BCA Master Card to purchase the subscription, however the card read it as 0,00 USD and went failed. I tried 5x already. Do you have any idea if I can use debit card or it has to be a CC? 2. How to switch purchase to in-app iOS if I logged in via email on browser originally? Thanks!
moontofu
2 days ago Place Lounge
10Views
0likes
1Comment
E-mail notification improvement
Flagged before in another post as a reply, but for 1P_Blake or 1P_SimonH or 1P_Timothy please address at least a topic for which these notifications are send:
Solved
Tom
11 days ago Place Lounge
75Views
1like
3Comments
1Password support not answering emails
On 10th December 2024, 11th January 2025, 21st January 2025 and again on 17th January 2025 I sent an email requesting support to one or all of the followings support addresses support@1password.com, security@1password.com, support+security@1password.com, however I did not receive a reply to any of these emails. This is of course very disappointing. When I look at the 1Password 'https://1password.com/contact-support' web page it clearly states at the top of the page - 'Ask the chatbot, discover how to guides or get in touch with a team member' however there is no facility or link to actually get in touch with anyone. There are 4 exploration links further down the page but on those pages where offered the 'contact us' link simply loops back to the parent page - no help at all. So unless I want to converse with a chatbot (which I do not) it seems that there is no way of contacting 1Password support and I'm posting here on the community forum in the hope that someone from support will get in touch so I can try again with my query (security related). Regards, rmackenz59
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rmackenz59
23 days ago Place Lounge
190Views
0likes
7Comments
1Password Community - feedback.
Hello. Each time I get to new 1Password Community I feel like I was landed deep in the woods, having no idea where to go and how to get to the concrete places I am looking for. It reminds me of some kind of infinite journal where hundreds of people can post. I understand that tags are there to filter and find whats needed. However, as someone who mostly was hanging out around "macOS" / "beta releases" sections monitoring changes and providing feedback about issues I come across - I miss that very quick overview of whats been going on in the areas of most interest to me and check if some forum members already brought up the desired discussion. In 5 to 10 minutes before I could check for info, possible bugs and fixes at a glance. Now I pretty much have no idea whats going on. Moreover, I just feel discouraged to visit new 1Password Community, since I get a feeling of a "an endless media consumption deep dive", like as if I am about to go to a social media site. And that brings a feeling of wasted time or improper use of time. Thus, I pretty much come here to quickly post about the issues or suggestions and leave as quick as possible :-D As long as things are keep getting fixed and improved I am fine with new "forum" for sure. But still hoping that it will one day improve in the mentioned areas. Thank you for listening, your feedback on this and have a great week everyone!
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Ivan_K
28 days ago Place Lounge
118Views
1like
2Comments
Reset Password Doesn't Work
I tried to reset password to get in to the new community. I entered my email and clicked the button 3 times across several hours. Never received the email. Just using Gmail, nothing special. I created a new account to get in. I tried my old email in the creation process and it told me it was already used. So I know it's right. Just FYI. I got the email to verify my new account immediately.
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jhardman
30 days ago Place Lounge
31Views
0likes
2Comments
security.txt 404
Every site should have a security.txt, but a site by security professionals reeeeeealy should have one. /.well-known/security.txt is 404. /security.txt is 404.
AJCxZ0
2 months ago Place Lounge
114Views
1like
2Comments
Unexpected Error signing in via modal, but not page
In an incognito window, clicking Sign in on the home page opens a Sign In modal. Filling Username and Password then clicking (Sign In) consistently results in the error, ⚠️ Unexpected Error Please try refreshing the page and submitting again. From the Sign In page, the process consistently works normally.
AJCxZ0
2 months ago Place Lounge
150Views
0likes
9Comments
Can't sign in to community in Chrome (Mac)
I can sign in with Safari but not Chrome, even after trying: Clearing cookies and session Enabling third-party cookies Disabling all extensions Incognito window Are there any known issues with the new community's sign-in system and Chrome? The sign in page just gets stuck like this:
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Bikr
2 months ago Place Lounge
229Views
2likes
9Comments
No longer using email to login???
This is the first time I have logged into the new community site. Up until now I had been logging into the community using my email address but it turns out that now the community login uses a username that I did not have captured in 1Password. I eventually realized that my emails from 1Password addressed me using the first four characters of my email address, and it turns out this was my username. When folks are logging into the new forum it might be nice to tell them how to find their username and not to try to login using their email address. Also is their any way to change my username? What 1Password created for me is not what I would have created.
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AgingKeeper
2 months ago Place Lounge
308Views
1like
3Comments
Phishing email attempt - be careful out there
I just received this phishing email and thought I would share it with the community as a reminder to stay safe and always inspect before you click. I already forwarded the email to 1password (with headers) in addition to reporting it to the abuse email of the campaign service it came from. Not sure how they got ahold of the email though.
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jj1pwd
2 months ago Place Lounge
279Views
1like
3Comments