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JaxSwart's avatar
JaxSwart
New Member
3 days ago

Can't Upgrade Account and No Response From Support

I have been trying to reach support for a few days now. I'm on the Individual plan and I'm trying to upgrade to business, but I keep getting an error.

I have multiple support tickets, because no one has bothered to respond or reach out to me.

Support Ticket Numbers:
536200
536198
536195
536192
535383 

This is a little ridiculous! Please can someone help me. My email is [redacted]

This was the original support ticker 532300

Or at least point me in the right direction...

community feedback

2 Replies

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 days ago

    Hello JaxSwart​! 👋

    Thanks so much for your patience, and I’m sorry for the delay in getting back to you. We’ve been experiencing a higher-than-usual volume of inquiries, which has impacted our response times. Just a quick note: submitting multiple tickets won’t speed things up and can actually slow us down a bit, since it creates extra work for the team.

    I've flagged your ticket internally and one of my colleagues will reach out to you as soon as possible. Since a support ticket is open, I'll close this community thread. 

    -Dave

  • JaxSwart's avatar
    JaxSwart
    New Member
    3 days ago

    I'd also like to state I've never had any issues with 1Password till now. But the lack of support is beyond frustrating. 

    I reached out via X and IG and still no responses...