Couldn't sign in (username confusion)

Hi instanttim! Thanks for writing in and sharing your experience. I'm very sorry for any frustration or inconvinience this has caused. Your feedback on it is greatly appreciated though as we continue to expand and optimize this new space. 

You've diagnosed the issue quite accurately. For our previous community, you could sign in with either a username or email. The new community requires a username. So, if you're updating your password for the new community, your email may be saved in the username field of the original login item. Further to your point, many sites use username interchangeably with email, so I would agree it's easy to dismiss the "username" heading on the field. 

I could definitely see the benefit in changing the error message to better hint at the fact that username vs. email may be the issue, or in including more signposting through the password reset flow.

Thanks again for your feedback on this, I've shared your comments with the team. If we can help with anything else, just let the us know!