Forum Discussion

Former Member

2 months ago

Get rid of the AI Agent chatbot

commentary

experience

1P_Tommy

Moderator

2 months ago

You would typically create one support request and not open multiple, as it can create confusion among the teams. The chatbot is geared toward more basic support requests and should allow you to open a support request by requesting to do so. You also have the option of providing additional feedback, questions, etc. when a member of the staff reaches out.
Thanks for the feedback. I've passed it along internally.

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The AI Agent really is a quite horrible customer experience and a poor gatekeeper for reaching customer support. The agent doesn't understand most issues, is never helpful, but also doesn't support entering enough information to create a proper ticket. Also, it will only create one ticket at a time, even if you have several different issues to address.

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