Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Solved
International Billing
I'm in the US and have been a 1Password customer for years. I just auto-renewed and realized I was charged an internal transaction fee by my card. I did not remember that. I looked back through history, and I was charged it last year too. I was NOT charged it any time before last year.
When did this change and is there anyway as a US bank user to not be charged from Canada?
Since 1Password is a Canadian company, the charges originate from Canada. This is considered an international charge. You will need to reach out to your bank.
Some credit cards do not charge such fees , so you might consider switching to one of those. When I was with Bank of America they charged such a fee, so I moved to card that doesn't charge me for the transaction.
5 Replies
I'm sorry to post here, but I cannot start a new thread and need urgent help for ticket #LWP-58984-135
*international transaction (no edit button)
- 1P_Tommy
Moderator
Since 1Password is a Canadian company, the charges originate from Canada. This is considered an international charge. You will need to reach out to your bank.
Some credit cards do not charge such fees , so you might consider switching to one of those. When I was with Bank of America they charged such a fee, so I moved to card that doesn't charge me for the transaction.When was this changed? I've been a paying user since 2014 and the first time I saw a fee like this was 2024.
