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New Contributor

5 months ago

Solved

International Billing

I'm in the US and have been a 1Password customer for years. I just auto-renewed and realized I was charged an internal transaction fee by my card. I did not remember that. I looked back through history, and I was charged it last year too. I was NOT charged it any time before last year.

When did this change and is there anyway as a US bank user to not be charged from Canada?

commentary

1P_Tommy
5 months ago
jhardman

Since 1Password is a Canadian company, the charges originate from Canada. This is considered an international charge. You will need to reach out to your bank.

Some credit cards do not charge such fees , so you might consider switching to one of those. When I was with Bank of America they charged such a fee, so I moved to card that doesn't charge me for the transaction.

4 Replies

jhardman
New Contributor
5 months ago
*international transaction (no edit button)
- 1P_Tommy
  Moderator
  5 months ago
  jhardman
  
  Since 1Password is a Canadian company, the charges originate from Canada. This is considered an international charge. You will need to reach out to your bank.
  
  Some credit cards do not charge such fees , so you might consider switching to one of those. When I was with Bank of America they charged such a fee, so I moved to card that doesn't charge me for the transaction.
  - jhardman
    New Contributor
    5 months ago
    When was this changed? I've been a paying user since 2014 and the first time I saw a fee like this was 2024.

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When did this change and is there anyway as a US bank user to not be charged from Canada?

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When did this change and is there anyway as a US bank user to not be charged from Canada?

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I just auto-renewed and realized I was charged an internal transaction fee by my card. I did not remember that. 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*international transaction (no edit button)

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jhardman

Since 1Password is a Canadian company, the charges originate from Canada. This is considered an international charge. You will need to reach out to your bank.

Some credit cards do not charge such fees , so you might consider switching to one of those. When I was with Bank of America they charged such a fee, so I moved to card that doesn't charge me for the transaction.

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When was this changed? I've been a paying user since 2014 and the first time I saw a fee like this was 2024.

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