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jhardman's avatar
jhardman
New Contributor
2 months ago
Solved

Reset Password Doesn't Work

I tried to reset password to get in to the new community. I entered my email and clicked the button 3 times across several hours. Never received the email. Just using Gmail, nothing special. I create...
  • 1P_Blake's avatar
    1P_Blake
    2 months ago

    I'd be willing to agree with you here 1P_Tommy

    For some context on things jhardman —when we transitioned to the new 1Password Community platform back in January, only user accounts that had been active within the past year were migrated over.

    Those users needed to reset their password upon first login. However, if an account hadn’t been accessed in over a year, it wasn’t migrated, and a new account would need to be created, which is likely what you've run into.