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kyle's avatar
kyle
New Contributor
3 months ago

Suggestions for helping older folks get used to 1Password

Hi all! Congrats to the 1Password team for kicking off this new platform!

I've been struggling to get my parents used to the workflow around using 1Password, and all of the important qualifiers: using passwords only once, saving a password each time they create one, using 1Passwords password generator.

Wondering if y'all have any tips and tricks for making 1Password particularly useful for tech-averse or elderly users. Their main devices are ipads.

Thanks in advance!

experience

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  • rctneil's avatar
    rctneil
    Super Contributor
    3 months ago

    Obviously i'm not from 1Password, but did want to chime in and agree that some tips or something to help the less technical users to use 1Password would be incredible.

    I feel like some kind of guide, or webpage may help them out a lot.

    Some of the places I notice that people get confused with 1Password about are:

    1. What's the point?, what's the benefit?
    2. Identification is a massive issue I see a lot.  How people should "know" when something pops up asking to "Save a Password", how do they know what is asking them. Is it Google Chrome Passwords, Apple Passwords app, 1Password, something else.  It would be nice if there was a super super easy way to help people with this.  Maybe an option we could enable for certain devices/users where all 1Password windows had a bright red (or other colour) glow or border.  This would allow us to say, Ok, If the box asking to save the password has a bright red glow or border then that's the one you wish to use. Ignore all others.

    Neil