Forum Discussion

AJCxZ0's avatar
AJCxZ0
Bronze Expert
9 months ago

Unexpected Error signing in via modal, but not page

In an incognito window, clicking Sign in on the home page opens a Sign In modal. Filling Username and Password then clicking (Sign In) consistently results in the error, ⚠️ Unexpected Error Please...
experience
1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
9 months ago

Hi AJCxZ0,

Thanks for reporting this! Could I trouble you to try signing in via the modal again to see if it's still giving you that error? We made some changes that might have solved the issue. If the modal is still giving you that error, though, we'll absolutely investigate further. 

  • AJCxZ0's avatar
    AJCxZ0
    Bronze Expert
    9 months ago

    I just reproduced the behaviour exactly as reported.
    As a bonus, I reproduced it in a Firefox Private window.

     

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager
      9 months ago

      Thank you, AJCxZ0! I'll get this to the right people to investigate and will report back as soon as I can.