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Forum Discussion
Unexpected Error signing in via modal, but not page
In an incognito window, clicking Sign in on the home page opens a Sign In modal. Filling Username and Password then clicking (Sign In) consistently results in the error, ⚠️ Unexpected Error Please...
1P_SimonH
Community Manager
Community ManagerHi again, AJCxZ0,
In talking it over with the team, they asked if you could email community@1password.com, since the investigation might require sharing some technical information you wouldn't want in a public community. We appreciate your help and will get to the bottom of this!
Emailed yesterday.
Today I saw that my active session which I used to post yesterday was no longer logged in. Clicking Sign in opened the modal, which produced the usual error. Opening the Sign In page and autofilling also repeatedly produced the same error - even after forcing a reload, clearing stored data and testing in Incognito. While trying debug the process in Devtools, the sign in process appeared to complete.
I've reproduced this in an Incognito session.
This behaviour is consistently repeatable, unchanged when credentials are manually filled.
I just reloaded that Incognito tab and\ successfully signed in, after not touching it since my previous post nine (9) minutes ago.
Immediately logging out, then trying to log in produced the error, which was then repeatable. This may be a broken protection mechanism intended to limit brute-forcing accounts.
Waiting for a longer period then attempting to sign in a second time produced the Unexpected Error.
