Unexpected Error signing in via modal, but not page
In an incognito window, clicking Sign in on the home page opens a Sign In modal. Filling Username and Password then clicking (Sign In) consistently results in the error, ⚠️ Unexpected Error Please...
In talking it over with the team, they asked if you could email community@1password.com, since the investigation might require sharing some technical information you wouldn't want in a public community. We appreciate your help and will get to the bottom of this!
Today I saw that my active session which I used to post yesterday was no longer logged in. Clicking Sign in opened the modal, which produced the usual error. Opening the Sign In page and autofilling also repeatedly produced the same error - even after forcing a reload, clearing stored data and testing in Incognito. While trying debug the process in Devtools, the sign in process appeared to complete.
I've reproduced this in an Incognito session.
This behaviour is consistently repeatable, unchanged when credentials are manually filled.
Yes, that is what I already do, tapping the 1P option so that it opens up all of the available logins. It's just an extra step that seems unnecessary if the name were displayed. It didn't occur to me that it was an iOS limitation since the behavior I want is available in Mac OS. This is actually the very issue that drove me away from safari keychain into using 1P exclusively. I couldn't change the names of the logins when I saved them, so I was always having to figure out which was which when logging into the web portals.
Thanks for your feedback though, I always appreciate the quick responses :)
Great question. In this situation, the best bet would be to tap the 1Password icon and search for the specific Login that matches the store card you're on. When you're using AutoFill, we rely on iOS to do the filling, rather than 1Password itself. iOS only receives the URL, username, and password of the Login item to display in that picker, and doesn't show the title of your Login item. Tapping the 1Password icon will open up the 1Password app to fill, where you can see the titles of your Login items. Let me know how you get on with that!
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Filling Username and Password then clicking (Sign In) consistently results in the error, ⚠️ Unexpected Error Please...","body@stringLength":"1081","rawBody":"
In an incognito window, clicking Sign in on the home page opens a Sign In modal. Filling Username and Password then clicking (Sign In) consistently results in the error,
⚠️ Unexpected Error Please try refreshing the page and submitting again.
From the Sign In page, the process consistently works normally.
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Emailed yesterday.
Today I saw that my active session which I used to post yesterday was no longer logged in. Clicking Sign in opened the modal, which produced the usual error. Opening the Sign In page and autofilling also repeatedly produced the same error - even after forcing a reload, clearing stored data and testing in Incognito. While trying debug the process in Devtools, the sign in process appeared to complete.
I've reproduced this in an Incognito session.
This behaviour is consistently repeatable, unchanged when credentials are manually filled.
","body@stringLength":"976","rawBody":"
Emailed yesterday.
Today I saw that my active session which I used to post yesterday was no longer logged in. Clicking Sign in opened the modal, which produced the usual error. Opening the Sign In page and autofilling also repeatedly produced the same error - even after forcing a reload, clearing stored data and testing in Incognito. While trying debug the process in Devtools, the sign in process appeared to complete.
I've reproduced this in an Incognito session.
This behaviour is consistently repeatable, unchanged when credentials are manually filled.
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In talking it over with the team, they asked if you could email community@1password.com, since the investigation might require sharing some technical information you wouldn't want in a public community. We appreciate your help and will get to the bottom of this!
","body@stringLength":"607","rawBody":"
Hi again, ,
\n
In talking it over with the team, they asked if you could email community@1password.com, since the investigation might require sharing some technical information you wouldn't want in a public community. We appreciate your help and will get to the bottom of this!
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I just reloaded that Incognito tab and\\ successfully signed in, after not touching it since my previous post nine (9) minutes ago.
Immediately logging out, then trying to log in produced the error, which was then repeatable. This may be a broken protection mechanism intended to limit brute-forcing accounts.
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Waiting for a longer period then attempting to sign in a second time produced the Unexpected Error.
Community Manager
Jack_P_1P1Password Team
