commentary

27 Topics

Be a part of Random but Memorable's 150th episode!
1Password’s Random but Memorable podcast is celebrating its 150th episode! We’re marking this exciting milestone with a special episode. To do that, we want to hear from you! We’re looking for Community members and RbM fans to share a brief audio recording (2 minutes max) that answers one of the following questions: How has 1Password helped you in your personal life? What's your favorite 1Password tip that other people should know about ? What do you love about Random but Memorable? What's been your favorite Random but Memorable episode? Send your audio file to podcast@1password.com and it might be included in the episode! The audio doesn’t need to be studio quality, but record in a quiet space if possible. Let us know in your email if you would be happy for us to use your Community username, or if you would like to remain anonymous. Please send your recordings in by 12am (ET) on May 28th. Thanks all, we look forward to hearing your answers!
1P_Timothy
8 days ago Place Lounge
46Views
1like
2Comments
Lounge Makes Community Confusing
The activity in lounge is low and has been a waste of my time. Going to post only in Password Manager and Developer forums.
thecatfix
11 days ago Place Lounge
17Views
0likes
0Comments
1Password asking for permission to sell our data
One of the reasons I have been using 1Password for more than a decade (approaching two!) now is because of trust. For example, on your about page right now you post this message, which I like: Your private information is yours, and we don't sell it or give it away. Wherever possible, we don't even collect it. Yay. That's good, right? So why when I visit your website am I asked to give you permission to sell my data, unless I take explicit action to opt out of that?
Solved
jorhett
22 days ago Place Lounge
167Views
0likes
3Comments
Thanks for the memory!
In the process of typing things here - I've inadvertently closed the browser where I was typing 😱 I was resigned to having to type it all over again - but I was pleasantly surprised to find that when I migrate back to where I was, what I had previously typed was miraculously put back in there!🙌 Thanks so much for doing that! I think there's lots of other forums and online places where it's just GONE.
dxzdb
24 days ago Place Lounge
30Views
4likes
2Comments
Get rid of the AI Agent chatbot
The AI Agent really is a quite horrible customer experience and a poor gatekeeper for reaching customer support. The agent doesn't understand most issues, is never helpful, but also doesn't support entering enough information to create a proper ticket. Also, it will only create one ticket at a time, even if you have several different issues to address.
Former Member
29 days ago Place Lounge
29Views
0likes
1Comment
Help shape our next Random but Memorable episode for World Password Day! 🎙️
Hey everyone 👋 We’re putting together a special episode of Random But Memorable for World Password Day, and we want to hear from you! Got questions about passwords, passkeys, or two-factor authentication? Wondering how to stay safer online or what makes a strong password? Big or small, simple or complex — we want to hear it all! Drop your questions here in this thread, and you might hear yours featured on the next episode. Get your questions in by April 29th so we can bring them to the recording session. Thanks for being part of the 1Password community — we can’t wait to see what you’re curious about!
1P_Blake
2 months ago Place Lounge
75Views
2likes
2Comments
Personal license on company computer
I have a personal (Family) license for 1Password. My employer has chosen a different password manager. They are now claiming that there are copyright issues involved with my using my personal license on a company computer. As such, I would like clear answers to the following: Are there, in fact, any copyright issues involved with installing 1Password on a company computer? Is there any issue using my personal license on a company computer issued to me?
razumny
2 months ago Place Lounge
52Views
0likes
2Comments
What has happened to 1Password Support?
The last three people I have talked into buying 1Password have all told me that the app did not work well on the Mac, that they could not get the plugin to work on Safari, and they could find no way to actually contact support for help. So I just tried to contact support, and where did it go? You can leave a message here and hope some random person might help you. Or you can talk to the AWFUL AI chatbot, which I found totally useless. This is the kind of support I would expect from some free piece of software, but we PAY for this software, and I would expect more. So, I will no longer be recommending 1Password to friends and family until the support choices improve. And that means actually answering emails as well. That seems to have gone totally dark as well. I ran across a bug this morning, and I have no idea how to submit a bug report: I updated a credit card on a web site AFTER already updating it in 1Password. But every time I clicked ANYWHERE on that site, 1Password pops up a dialogue asking me to save or update the credit card. BUT IT IS UPDATED. And I tried to log out, and when I click the menu to log out, once again 1Password put up the save/update window right over the menu so I could no click Logout. Where exactly would on report this bug. I have been a 1Password user since its early days, and lately, I am not impressed.
Solved
MajorHavoc
2 months ago Place Lounge
138Views
0likes
4Comments
1Password support not answering emails
On 10th December 2024, 11th January 2025, 21st January 2025 and again on 17th January 2025 I sent an email requesting support to one or all of the followings support addresses support@1password.com, security@1password.com, support+security@1password.com, however I did not receive a reply to any of these emails. This is of course very disappointing. When I look at the 1Password 'https://1password.com/contact-support' web page it clearly states at the top of the page - 'Ask the chatbot, discover how to guides or get in touch with a team member' however there is no facility or link to actually get in touch with anyone. There are 4 exploration links further down the page but on those pages where offered the 'contact us' link simply loops back to the parent page - no help at all. So unless I want to converse with a chatbot (which I do not) it seems that there is no way of contacting 1Password support and I'm posting here on the community forum in the hope that someone from support will get in touch so I can try again with my query (security related). Regards, rmackenz59
Solved
rmackenz59
3 months ago Place Lounge
200Views
0likes
7Comments
International Billing
I'm in the US and have been a 1Password customer for years. I just auto-renewed and realized I was charged an internal transaction fee by my card. I did not remember that. I looked back through history, and I was charged it last year too. I was NOT charged it any time before last year. When did this change and is there anyway as a US bank user to not be charged from Canada?
Solved
jhardman
3 months ago Place Lounge
86Views
0likes
4Comments

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a part of Random but Memorable's 150th episode!","conversation":{"__ref":"Conversation:conversation:156469"},"id":"message:156469","revisionNum":2,"uid":156469,"depth":0,"board":{"__ref":"Forum:board:lounge"},"author":{"__ref":"User:user:28"},"metrics":{"__typename":"MessageMetrics","views":46},"postTime":"2025-05-21T06:26:07.673-07:00","lastPublishTime":"2025-05-21T07:30:04.200-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 1Password’s Random but Memorable podcast is celebrating its 150th episode! \n We’re marking this exciting milestone with a special episode. To do that, we want to hear from you! We’re looking for Community members and RbM fans to share a brief audio recording (2 minutes max) that answers one of the following questions: \n \n How has 1Password helped you in your personal life? \n What's your favorite 1Password tip that other people should know about ? \n What do you love about Random but Memorable? \n What's been your favorite Random but Memorable episode? \n \n Send your audio file to podcast@1password.com and it might be included in the episode! The audio doesn’t need to be studio quality, but record in a quiet space if possible. \n Let us know in your email if you would be happy for us to use your Community username, or if you would like to remain anonymous. Please send your recordings in by 12am (ET) on May 28th. \n Thanks all, we look forward to hearing your answers! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"983","kudosSumWeight":1,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:156346":{"__typename":"Conversation","id":"conversation:156346","topic":{"__typename":"ForumTopicMessage","uid":156346},"lastPostingActivityTime":"2025-05-18T13:07:55.698-07:00","solved":false},"User:user:13763":{"__typename":"User","uid":13763,"login":"thecatfix","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/images/dS0xMzc2My05T3RrNEg?image-coordinates=0%2C0%2C639%2C639"},"id":"user:13763"},"ForumTopicMessage:message:156346":{"__typename":"ForumTopicMessage","subject":"Lounge Makes Community Confusing","conversation":{"__ref":"Conversation:conversation:156346"},"id":"message:156346","revisionNum":1,"uid":156346,"depth":0,"board":{"__ref":"Forum:board:lounge"},"author":{"__ref":"User:user:13763"},"metrics":{"__typename":"MessageMetrics","views":17},"postTime":"2025-05-18T13:07:55.698-07:00","lastPublishTime":"2025-05-18T13:07:55.698-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" The activity in lounge is low and has been a waste of my time. Going to post only in Password Manager and Developer forums. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"125","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:155583":{"__typename":"Conversation","id":"conversation:155583","topic":{"__typename":"ForumTopicMessage","uid":155583},"lastPostingActivityTime":"2025-05-07T11:13:17.770-07:00","solved":true},"User:user:13515":{"__typename":"User","uid":13515,"login":"jorhett","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/IZYRY9U5R8ZA.png"},"id":"user:13515"},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTU1ODMtaGo3QnZn?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTU1ODMtaGo3QnZn?revision=1","title":"Screenshot 2025-05-03 at 9.53.17 AM.png","associationType":"BODY","width":864,"height":142,"altText":""},"ForumTopicMessage:message:155583":{"__typename":"ForumTopicMessage","subject":"1Password asking for permission to sell our data","conversation":{"__ref":"Conversation:conversation:155583"},"id":"message:155583","revisionNum":1,"uid":155583,"depth":0,"board":{"__ref":"Forum:board:lounge"},"author":{"__ref":"User:user:13515"},"metrics":{"__typename":"MessageMetrics","views":167},"postTime":"2025-05-03T10:06:50.117-07:00","lastPublishTime":"2025-05-03T10:06:50.117-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" One of the reasons I have been using 1Password for more than a decade (approaching two!) now is because of trust. For example, on your about page right now you post this message, which I like: Your private information is yours, and we don't sell it or give it away. Wherever possible, we don't even collect it. Yay. That's good, right? So why when I visit your website am I asked to give you permission to sell my data, unless I take explicit action to opt out of that? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"499","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTU1ODMtaGo3QnZn?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:155656":{"__typename":"Conversation","id":"conversation:155656","topic":{"__typename":"ForumTopicMessage","uid":155656},"lastPostingActivityTime":"2025-05-05T10:46:31.408-07:00","solved":false},"User:user:19546":{"__typename":"User","uid":19546,"login":"dxzdb","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:19546"},"ForumTopicMessage:message:155656":{"__typename":"ForumTopicMessage","subject":"Thanks for the memory!","conversation":{"__ref":"Conversation:conversation:155656"},"id":"message:155656","revisionNum":1,"uid":155656,"depth":0,"board":{"__ref":"Forum:board:lounge"},"author":{"__ref":"User:user:19546"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-05-05T10:25:08.445-07:00","lastPublishTime":"2025-05-05T10:25:08.445-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" In the process of typing things here - I've inadvertently closed the browser where I was typing 😱 I was resigned to having to type it all over again - but I was pleasantly surprised to find that when I migrate back to where I was, what I had previously typed was miraculously put back in there!🙌 Thanks so much for doing that! I think there's lots of other forums and online places where it's just GONE. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"417","kudosSumWeight":4,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:155345":{"__typename":"Conversation","id":"conversation:155345","topic":{"__typename":"ForumTopicMessage","uid":155345},"lastPostingActivityTime":"2025-04-30T09:12:11.822-07:00","solved":false},"ForumTopicMessage:message:155345":{"__typename":"ForumTopicMessage","subject":"Get rid of the AI Agent chatbot","conversation":{"__ref":"Conversation:conversation:155345"},"id":"message:155345","revisionNum":1,"uid":155345,"depth":0,"board":{"__ref":"Forum:board:lounge"},"author":{"__ref":"User:user:-1"},"metrics":{"__typename":"MessageMetrics","views":29},"postTime":"2025-04-29T14:23:48.742-07:00","lastPublishTime":"2025-04-29T14:23:48.742-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" The AI Agent really is a quite horrible customer experience and a poor gatekeeper for reaching customer support. The agent doesn't understand most issues, is never helpful, but also doesn't support entering enough information to create a proper ticket. Also, it will only create one ticket at a time, even if you have several different issues to address. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"362","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:155135":{"__typename":"Conversation","id":"conversation:155135","topic":{"__typename":"ForumTopicMessage","uid":155135},"lastPostingActivityTime":"2025-04-25T20:16:12.397-07:00","solved":false},"User:user:22":{"__typename":"User","uid":22,"login":"1P_Blake","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/images/dS0yMi16WEFBd2E?image-coordinates=0%2C0%2C512%2C512"},"id":"user:22"},"ForumTopicMessage:message:155135":{"__typename":"ForumTopicMessage","subject":"Help shape our next Random but Memorable episode for World Password Day! 🎙️","conversation":{"__ref":"Conversation:conversation:155135"},"id":"message:155135","revisionNum":1,"uid":155135,"depth":0,"board":{"__ref":"Forum:board:lounge"},"author":{"__ref":"User:user:22"},"metrics":{"__typename":"MessageMetrics","views":75},"postTime":"2025-04-25T09:19:08.798-07:00","lastPublishTime":"2025-04-25T09:19:08.798-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hey everyone 👋 \n We’re putting together a special episode of Random But Memorable for World Password Day, and we want to hear from you! \n Got questions about passwords, passkeys, or two-factor authentication? Wondering how to stay safer online or what makes a strong password? Big or small, simple or complex — we want to hear it all! \n Drop your questions here in this thread, and you might hear yours featured on the next episode. \n Get your questions in by April 29th so we can bring them to the recording session. Thanks for being part of the 1Password community — we can’t wait to see what you’re curious about! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"619","kudosSumWeight":2,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:154986":{"__typename":"Conversation","id":"conversation:154986","topic":{"__typename":"ForumTopicMessage","uid":154986},"lastPostingActivityTime":"2025-04-23T09:34:09.471-07:00","solved":false},"User:user:20058":{"__typename":"User","uid":20058,"login":"razumny","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:20058"},"ForumTopicMessage:message:154986":{"__typename":"ForumTopicMessage","subject":"Personal license on company computer","conversation":{"__ref":"Conversation:conversation:154986"},"id":"message:154986","revisionNum":1,"uid":154986,"depth":0,"board":{"__ref":"Forum:board:lounge"},"author":{"__ref":"User:user:20058"},"metrics":{"__typename":"MessageMetrics","views":52},"postTime":"2025-04-23T05:44:42.488-07:00","lastPublishTime":"2025-04-23T05:44:42.488-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a personal (Family) license for 1Password. My employer has chosen a different password manager. They are now claiming that there are copyright issues involved with my using my personal license on a company computer. As such, I would like clear answers to the following: Are there, in fact, any copyright issues involved with installing 1Password on a company computer? Is there any issue using my personal license on a company computer issued to me? 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So I just tried to contact support, and where did it go? You can leave a message here and hope some random person might help you. Or you can talk to the AWFUL AI chatbot, which I found totally useless. This is the kind of support I would expect from some free piece of software, but we PAY for this software, and I would expect more. So, I will no longer be recommending 1Password to friends and family until the support choices improve. And that means actually answering emails as well. That seems to have gone totally dark as well. I ran across a bug this morning, and I have no idea how to submit a bug report: I updated a credit card on a web site AFTER already updating it in 1Password. But every time I clicked ANYWHERE on that site, 1Password pops up a dialogue asking me to save or update the credit card. BUT IT IS UPDATED. And I tried to log out, and when I click the menu to log out, once again 1Password put up the save/update window right over the menu so I could no click Logout. Where exactly would on report this bug. I have been a 1Password user since its early days, and lately, I am not impressed. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1400","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:153656":{"__typename":"Conversation","id":"conversation:153656","topic":{"__typename":"ForumTopicMessage","uid":153656},"lastPostingActivityTime":"2025-03-27T14:11:55.103-07:00","solved":true},"User:user:19469":{"__typename":"User","uid":19469,"login":"rmackenz59","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:19469"},"ForumTopicMessage:message:153656":{"__typename":"ForumTopicMessage","subject":"1Password support not answering emails","conversation":{"__ref":"Conversation:conversation:153656"},"id":"message:153656","revisionNum":1,"uid":153656,"depth":0,"board":{"__ref":"Forum:board:lounge"},"author":{"__ref":"User:user:19469"},"metrics":{"__typename":"MessageMetrics","views":200},"postTime":"2025-03-24T23:33:15.844-07:00","lastPublishTime":"2025-03-24T23:33:15.844-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" On 10th December 2024, 11th January 2025, 21st January 2025 and again on 17th January 2025 I sent an email requesting support to one or all of the followings support addresses support@1password.com, security@1password.com, support+security@1password.com, however I did not receive a reply to any of these emails. This is of course very disappointing. When I look at the 1Password 'https://1password.com/contact-support' web page it clearly states at the top of the page - 'Ask the chatbot, discover how to guides or get in touch with a team member' however there is no facility or link to actually get in touch with anyone. There are 4 exploration links further down the page but on those pages where offered the 'contact us' link simply loops back to the parent page - no help at all. So unless I want to converse with a chatbot (which I do not) it seems that there is no way of contacting 1Password support and I'm posting here on the community forum in the hope that someone from support will get in touch so I can try again with my query (security related). 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