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Cannot Complete User Recovery
Hello, We have a user that was put into recovery and completed their steps via email. However, when an admin tries to complete the recovery, this error pops up. This has been consistent over the past 48 hours for this specific user. We use Azure SSO with a SCIM. Any help would be greatly appreciated.
Duo SSO Login Issue
I recently setup Duo SSO. I have one user who missed the deadline to sign in before they needed recovery. The issue I'm having is that during that time they had their email change (name change). And I can't move forward with the recovery because their email on 1Password is different from their email in Duo. As far as I can tell they are essentially locked out of their account and I can't figure out a way to change their email in 1Password to make it match. Thanks, -Bryan
Microsoft Entra ID SSO issue
We have recently migrated all our users over to using Microsoft Entra ID SSO. It works fine except every time they close the app or shutdown their computer, it asks them to login using SSO. We have a set of employees who do not always have a connection available. They go from site to site and some basements where they need to go don't have network or wi-fi. When that happens, they are unable to use 1password. Keep in mind that most of the time when they access these places they are escorted by security to go down in the basements and it's wasting their time as well as the security employee. We have it set to ask the Entra password every 7 days. Expected behavior: if I close the app or restart the computer, the token should still be valid. Current behavior: Every time I close the app or restart the computer, I have to login to the microsoft account again.Cisco Secure Mail (formerly CRES)
Apologies if this has been answered already... We receive emails from multiple organizations utilizing Cisco Secure Mail. The system sends an HTML attachment which opens a local webpage - something like the below. Somehow through Cisco black magic, the password is tied to the recipient email address. Our issue is that we are receiving these types of emails to multiple email accounts from multiple organizations. Is there a way to leverage 1Password to fill this local "webpage"? The only way I have thought of is creating multiple copies of the same password saved with the login name/title including the recipient email address and the originating org name. (Which defeats the purpose of using 1Password). I see the SSO option but have no idea if this would work. the number of originating organizations is around 7-10. Number of emails addresses is about 3-5 file:///C:/Users/USERNAMEHERE/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/R4B61HUE/securedoc_20251112T155418.htmlResearch opportunity: Help shape the future of 1Password + gift card for your time
Hey 1Password community 👋 Our team is running 1:1 research interviews with current 1Password Business customers, and we’d love your insights. We’re especially interested in hearing from folks using the 1Password Enterprise Password Manager (with or without 1Password Device Trust or 1Password SaaS Manager), and who are involved in managing access, identity, and device posture at their company. Our goal with this research is to better understand how access is managed in the real world, especially in places where SSO, IdPs, and MDMs may not reach. Your feedback will directly influence how we evolve our products and features going into 2025. Who we’re looking for: Admins, IT, or Security leads at companies with 500–3,000 employees in North America, Europe, or Australia Decision-makers, or those with hands-on experience managing access tools Current users of 1Password Business and/or Extended Access Management What to expect: A 60-minute live interview Flexible scheduling between August 4th and 15th A $100 gift card from popular retailers as a thank-you We only have 10 slots available, so if you’re interested, please fill out this short screener survey. Thanks for being part of the community, we’re excited to learn from you!
Setting up Entra SSO
Dear all, After setting up my Identity provider (Entra) for logging in with SSO. All tests are good an complete and i've enabled it for all our end users and that is working for all. Except for my account. Also when i check I see "Pending Microsoft Entra ID sign-in" at all users except at my account. But i havent setup any. Any idea's?
User unable to log in with SSO
I have a user who we have been unable to sign in no matter what we attempt. signing in, password recovery, all of it seems to fail. the user's email address was changed a few months ago and 1password was working just fine, but the moment we attempted to sign into a new device everything seemed to stop working, and now it even broke on the original device. In attempting account recovery, the user receives errors. there seems to be nothing we can do to get into this account, anyone have ideas? This is an existing user with a large password vault. Attempted Account Recovery but it fails Attempted to update "Primary email address" field for the user on the Identity provider and that did not help Attempted to recreate the original user account username, and that also fails Support is unresponsive
Help with 1Password SSO Unlock Across Multiple Desktops
Hi, I’m looking for some assistance with 1Password in a small office environment (around 45–50 desktops) that runs Hybrid AD. We’ve enabled Unlock with SSO, and it works fine on a user’s first workstation. However, when the same user signs in on another workstation, 1Password prompts them to transfer their encryption key. The challenge is that our users often move between desktops throughout the day depending on their work schedule. This constant key transfer prompt is disruptive. Is there a way to disable this key transfer requirement or a recommended best practice to allow seamless use of SSO across multiple desktops? Thanks in advance for any guidance!
