Forum Discussion

rmarshall's avatar
rmarshall
New Contributor
1 month ago
Solved

Cannot Complete User Recovery

Hello,

We have a user that was put into recovery and completed their steps via email. However, when an admin tries to complete the recovery, this error pops up.

This has been consistent over the past 48 hours for this specific user. We use Azure SSO with a SCIM.

Any help would be greatly appreciated.

1password.com
microsoft entra
sso

2 Replies

  • rmarshall's avatar
    rmarshall
    New Contributor
    1 month ago

    This was fixed after I redeployed the SCIM bridge. 

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      1 month ago

      I'm glad that you were able to resolve the issue. Our team pushed improvements to the recovery flow yesterday, to address reports that customers were running into 500-series errors when attempting to recover certain users, which may have helped get things working on our end. I'm sorry for the inconvenience caused. 

      -Dave