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Former Member's avatar
Former Member
4 years ago

Privacy Credit Cards not showing up in Android App

New credit cards have stop moving into 1Password. What can I do?

1Password Version: 7.9.2
Extension Version: 2.3.2
OS Version: windows 10 19044.1586

android

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  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello @zfmkl215 thanks for following up with us. I can see that we received your message and sent a reply. I'm sorry to hear you didn't receive this message!

    I've gone ahead and sent another reply. Let us know if there's any issue receiving it.

  • Former Member's avatar
    Former Member
    4 years ago

    GKG-63128-393 I've done this already back in March/April. Did you not receive it?

  • Former Member's avatar
    Former Member
    4 years ago

    Hi @zfmkl215. I'd like to ask you to create a diagnostics report from your Android device:

    https://support.1password.com/diagnostics/?android

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/128280/privacy-credit-cards-not-showing-up-in-android-app#latest
    • Your forum username: zfmkl215

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member
    4 years ago

    The latter, newly added credit card information is not syncing correctly to other devices.

  • Former Member's avatar
    Former Member
    4 years ago

    Hi @zfmkl215,

    Sorry for the trouble. Could you please clarify the issue that you're running into? Are you unable to save new credit card information or is newly added credit card information not syncing correctly to other devices?

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New credit cards have stop moving into 1Password. What can I do?

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\n\n

1Password Version: 7.9.2
\nExtension Version: 2.3.2
\nOS Version: windows 10 19044.1586

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New credit cards have stop moving into 1Password. What can I do?

\n\n
\n\n

1Password Version: 7.9.2
\nExtension Version: 2.3.2
\nOS Version: windows 10 19044.1586

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Privacy Credit Cards not showing up in Android App","moderationData":{"__ref":"ModerationData:moderation_data:110490"},"body":"

Hello @zfmkl215 thanks for following up with us. I can see that we received your message and sent a reply. I'm sorry to hear you didn't receive this message!

\n\n

I've gone ahead and sent another reply. Let us know if there's any issue receiving it.

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GKG-63128-393 I've done this already back in March/April. Did you not receive it?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"83","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-05-06T13:57:06.000-07:00","lastPublishTime":"2022-05-06T13:57:06.000-07:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:110485/message:110489","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"ModerationData:moderation_data:110488":{"__typename":"ModerationData","id":"moderation_data:110488","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:110488":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:110488","revisionNum":1,"uid":110488,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:110485"},"conversation":{"__ref":"Conversation:conversation:110485"},"subject":"Re: Privacy Credit Cards not showing up in Android App","moderationData":{"__ref":"ModerationData:moderation_data:110488"},"body":"

Hi @zfmkl215. I'd like to ask you to create a diagnostics report from your Android device:

\n\n

https://support.1password.com/diagnostics/?android

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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The latter, newly added credit card information is not syncing correctly to other devices.

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Hi @zfmkl215,

\n\n

Sorry for the trouble. Could you please clarify the issue that you're running into? Are you unable to save new credit card information or is newly added credit card information not syncing correctly to other devices?

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