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mitch5319's avatar
mitch5319
New Contributor
2 years ago

Some problems I am having with the beta passkey version

I opened a 1PW beta unlock with passkey account when this feature was first introduced. It works fine across my IOS devices using the paid app, but trying to setup a security key on 1Password.com, I couldn’t get the security key to work. I went through all the steps of setting up the security key. I would end up with the screen that said, “Your session has expired. Sign in again to continue.”
Before that screen there was an error message that flashed by so fast that you wouldn’t see it. I did a screen recording that’s the only way I could see the error message. It said,
“This action is not permitted. Refresh the page and sign in to try again.” So I have not been able to set up the yubikey. The option on 1Password.com to set up the security key takes you through a process that in the end isn’t permitted.

Today I set up another test account. The set up process went fine but I can’t sign in. Didn’t get to the part where you save a recovery key. Never could use this account. A screen comes up saying. “Grant access to your account. Look for a request on any trusted device.” No request comes. I am just setting this up the first time on my iPad so I don’t have any other trusted devices for this account and a notice does not come up for you to select the allow to receive a notification code. Although in the past I have had this notice.
“Didn’t get a code” just takes you back to the webpage to start a new account and it says a “A 1Password account already exists for…(the email I used)”

In conclusion, I can’t add a security key when I am logged into 1Password.com. It is not allowed. But you can go through all the steps as if you are adding a security key. (For the 2FA in my paid account I have 2 yubi keys added. Everything with the paid account works great)
I can create a new test account on 1Password.com. But can’t sign into it. No allow button appears.
I don’t have any questions just stating the problems I am having.

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I’ve been trying 1P8 for a week or two (I use it every day) and I’ve decided to revert to 1P7. Been using 1P for nearly 13 years, these days mostly on my Mac mini and Macbook Air but also on iPhones and iPads. I tried 8 as a test on the laptop.

\n\n

I’ve always been happy with updates through the years. However, I found 8 rather clunky. I was confused between using the menu bar icon and the Safari icon (my default browser). I found some passwords would not be provided. There was more.

\n\n

Eventually, I gave up and, as I say, reverted to 7. I’m pleased to have back, for example, the one-click Pin On Screen facility, which seems to require at least two clicks in 8, and is called something different.

\n\n

I know different is not necessarily bad. I’m all for progress in apps, and that has always been so with 1Password in my experience. This one, though, feels to me like it was maybe rushed out. I have no evidence for that, of course, but I wanted to make my opinions known.

\n\n

I’ll keep an eye on the changelog and look forward to having another go at 8 later on.

\n\n
\n\n

1Password Version: 7.9.5
\nExtension Version: 7.9.4
\nOS Version: macOS 12.4

","body@stringLength":"1223","rawBody":"

I’ve been trying 1P8 for a week or two (I use it every day) and I’ve decided to revert to 1P7. Been using 1P for nearly 13 years, these days mostly on my Mac mini and Macbook Air but also on iPhones and iPads. I tried 8 as a test on the laptop.

\n\n

I’ve always been happy with updates through the years. However, I found 8 rather clunky. I was confused between using the menu bar icon and the Safari icon (my default browser). I found some passwords would not be provided. There was more.

\n\n

Eventually, I gave up and, as I say, reverted to 7. I’m pleased to have back, for example, the one-click Pin On Screen facility, which seems to require at least two clicks in 8, and is called something different.

\n\n

I know different is not necessarily bad. I’m all for progress in apps, and that has always been so with 1Password in my experience. This one, though, feels to me like it was maybe rushed out. I have no evidence for that, of course, but I wanted to make my opinions known.

\n\n

I’ll keep an eye on the changelog and look forward to having another go at 8 later on.

\n\n
\n\n

1Password Version: 7.9.5
\nExtension Version: 7.9.4
\nOS Version: macOS 12.4

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This one, though, feels to me like it was maybe rushed out. I have no evidence for that, of course, but I wanted to make my opinions known. \n\n I’ll keep an 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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1752214088599":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1752214088599","value":{"title":"Query Handler"},"localOverride":false},"ModerationData:moderation_data:117529":{"__typename":"ModerationData","id":"moderation_data:117529","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:117529":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:117529","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:117501/message:117529","revisionNum":1,"uid":117529,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:117501"},"conversation":{"__ref":"Conversation:conversation:117501"},"subject":"Re: Reverted to IP7 from 8","moderationData":{"__ref":"ModerationData:moderation_data:117529"},"body":"

Ah, as I suspected, just a blip!

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I'm sure it can't be because you want to avoid having critical threads near the top of the list.

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Thanks for the clarification, Dave. I understand that you want users to upgrade to the latest version, but unlike with every other update previously, I don't feel that 1P8 in its current form is ready for me to use yet. I could be wrong, but I don't get the sense from what I've read in other posts here that I'm alone in this view. That's why I would ask 1P to reconsider this policy.

\n\n

One other question—is there any reason why this thread has not been shifted up the list to its proper place in time/date order? Despite the last two posts and this one, it's still registering July 2 as its latest date. Just curious as to why it's \"stuck\".

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@necktilt

\n\n

I'm sorry for the confusion. With the launch of 1Password 8 for Mac, 1Password 7 for Mac is no longer supported and will only receive important security updates. I recommend that everyone update to 1Password 8 as soon as they have the chance.

\n\n

You can track changes made to 1Password by taking a look at our release notes page (as you and I both mentioned above): 1Password Releases. While we seriously consider and discuss every feature request submitted, we can't guarantee when, or if, a particular request will make it into the app.

\n\n

-Dave

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As it looks like I'll be sticking with 1P 7 for the foreseeable, it would be good to have some clarity from someone at 1P about whether they do aim to support 7 or not going forward.

\n\n

As I mentioned in an earlier post in this thread, Dave at 1P said they will be focussing \"development resources\" on 1P8, as opposed to 7, but then also that 1P7 would not be \"supported\" going forward.

\n\n

Again, it would be useful to know which of those subtly but importantly different versions is officially correct.

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Still not seeing (in 8 main or beta) any of the changes that I and many others here would like to see, so I'm sticking with the excellent 7 at present—although 1P's declaration that 7 is now unsupported is worrying.

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I don't see restoration of the pin-on-screen button in the list of new stuff for 8.7.3 in the changelog at https://releases.1password.com/mac/8.7/, which is disappointing. Also, what happened to 8.7.2? I don't see it there.

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Thanks fir the clarification, Dave. Is it significant that you say you will now be focussing \"development resources\" on 1P8, as opposed to 7? You wrote in the other post here (the one titled \"The application 1password.app is not open anymore\") that 1P7 would not be \"supported\" going forward, which to me seems a more worrying prospect for anyone sticking with 7. I wonder which version is correct?

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@necktilt

\n\n

That statement is indeed true, we're focusing our development resources on 1Password 8 moving forward. You can still use 1Password 7 for now but I hope that you'll give 1Password 8 another try in the future. 🙂

\n\n

Wonder828

\n\n

I'm sorry that you're disappointed, we're always interested in learning how we can improve 1Password. I've responded to your other thread and I'm happy to continue the conversation with you there.

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I guess I'm not the only one disappointed .... so many features that are now cumbersome and clunky .... amateurish by comparison to version 7. I've looked recently at competing products but for now I'll just suffer along with the rest of you. I've become suspicious of password security - has that too become sloppy I wonder.

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