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1psidctm's avatar
1psidctm
Frequent Contributor
23 days ago

1Password for Windows Slow

For the past 2–3 weeks, Windows Client from 1Password has been extremely slow for almost all internal staff and customers (MSP version) – for example, when searching and then displaying the results – and keeps going offline (the red cloud appears and it has to be reconnected). When can we expect the situation to improve? It’s making work incredibly tedious. Version 8.12.12 and the Version before also.

debug
msp
windows

4 Replies

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    • 1P_Gem's avatar
      1P_Gem
      Icon for Moderator rankModerator
      20 days ago

      Hi 1psidctm​, thanks for letting me know! I can see that we've received your email, and one of my colleagues will be in touch with you there as soon as possible.

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    23 days ago

    Hi 1psidctm​, I'm sorry to hear that 1Password for Windows is extremely slow and keeps going offline.

    Would you be able to send in a 1Password diagnostics report from an affected device, so our team can investigate this further?

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to: support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password-work/problems-since-2-3-weeks/169730
    • Your forum username: 1psidctm

     

    You'll receive a reply with a Support ID number. Please post that number here to help us join the dots. Thanks!