1Password Personal and Work Edge browser

Hi Vlad​, thanks for writing in. 

From a quick test I wasn't able to reproduce this behaviour in an Edge work profile. It sounds like you've already covered this, but just to confirm, is the 1Password extension installed in the work profile in addition to the personal profile? If not, they can install 1Password in their work profile.

If so, here's what your client can try to reset the connection. They'll be signing out of the extension in this process so it may be helpful for them to have their account credentials on hand. 

1. Right-click the 1Password icon in the browser toolbar of the work profile and click Settings.
2. Turn off the Integrate this extension with the 1Password desktop app.
3. On the left sidebar click Accounts & vaults then click the three vertical dots ( ⋮ ) to sign out of the account.
4. Sign back into the account.
5. Fully close the web browser.
6. Fully quit the 1Password desktop app.

After that, they can restart their computer. Once it's back on, they can continue with the following:

1. Open and sign into the 1Password desktop app first.
2. Left click the 3 vertical dots ( ⋮ ) in the top left corner and select Settings.
3. Under Browser, ensure Connect with 1Password in the browser is checked.
4. Re-open the Edge work profile and turn on the Integrate this extension with the 1Password desktop app option again.

Let us know how that goes, and thanks again.