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Vlad's avatar
Vlad
New Contributor
1 month ago

1Password Personal and Work Edge browser

Hello, I’m a Level 2 Helpdesk Engineer, and I’m currently assisting a client who uses a personal 1Password subscription for both personal and business purposes. The issue is that the 1Password exten...
browser extension
windows
Vlad's avatar
Vlad
New Contributor
1 month ago

Hi, 
Yeah I tried all of these including the steps on the https://support.1password.com/connect-1password-browser-app/
But had no luck.

I tried even both the GChrome and Edge extensions with different and similar settings but also didn't get anything out of it,
I exported the logs of the extension and it seems like there's a message with:

Desktop app port disconnected. Error: Specified native messaging host not found.

I've asked the user to run the installer again after yesterday.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

Vlad​ 

Thank you for the reply. Just to make sure did you follow the steps under the section titled: If your computer is managed by your organization

If you did, and that still doesn't work, then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser in the non-working profile:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password-work/1password-personal-and-work-edge-browser/168066
  • Your forum username: Vlad


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave