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GregTa's avatar
GregTa
New Contributor
2 years ago

1Password "QR detection failed" for Okta when QR code is visible on the screen

I can get my Okta setup to display a QR code, but when I tell 1Password to look for it I get the message "QR detection failed" even though the QR code is clearly visible on the screen and all my secu...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

GregTa

Thanks for the screenshot, that helps. Some of the portions of the web page that you're on are cut off in the screenshot but I think you're on the page where you're trying to add a new Okta Verify device, not a TOTP authenticator.

If you go back to your main user settings page for Okta (the URL should end with ...enduser/settings) do you see an option for Google Authenticator? It should look like this:

If you see that option then choose the Google Authenticator option (which is what Okta seems to have decided to name their TOTP option) and follow the steps until you see a QR code. Scan that QR code using 1Password.

Let me know if that works.

-Dave