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GregTa
New Contributor
2 years ago

1Password "QR detection failed" for Okta when QR code is visible on the screen

I can get my Okta setup to display a QR code, but when I tell 1Password to look for it I get the message "QR detection failed" even though the QR code is clearly visible on the screen and all my secu...
macos
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\"QR detection failed\" for Okta when QR code is visible on the screen","id":"message:59051","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password-work/message:59051","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:3351"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password-work"},"conversation":{"__ref":"Conversation:conversation:59051"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:59051"},"body@stripHtml({\"truncateLength\":200})":" I can get my Okta setup to display a QR code, but when I tell 1Password to look for it I get the message \"QR detection failed\" even though the QR code is clearly visible on the screen and all my secu...","body@stringLength":"950","rawBody":"

I can get my Okta setup to display a QR code, but when I tell 1Password to look for it I get the message \"QR detection failed\" even though the QR code is clearly visible on the screen and all my security options appear correct.

\n\n

I can get the Okta setup to text me a URL, but neither that URL or any combination of the two codes at the end of it suffice as the OTP setup, giving \"The one-time password URL is incorrect: check the URL and try again\" in the OTP box.

\n\n

Background:

\n\n

Some time back, I had 1Password successfully configured to do 2FA for my company's Okta SSO mechanism.

\n\n

Then I had a problem with my phone and IT deleted all of my Okta configs, not just the offending one.

\n\n

Is there an obvious fix or workaround to get this going again?

\n\n
\n\n

1Password Version: 8.10.28
\nExtension Version: N/A
\nOS Version: macOS 14.3.1
\nBrowser: N/A

\n","kudosSumWeight":0,"postTime":"2024-04-03T07:33:19.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:59051_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1567},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I can get my Okta setup to display a QR code, but when I tell 1Password to look for it I get the message \"QR detection failed\" even though the QR code is clearly visible on the screen and all my security options appear correct.

\n\n

I can get the Okta setup to text me a URL, but neither that URL or any combination of the two codes at the end of it suffice as the OTP setup, giving \"The one-time password URL is incorrect: check the URL and try again\" in the OTP box.

\n\n

Background:

\n\n

Some time back, I had 1Password successfully configured to do 2FA for my company's Okta SSO mechanism.

\n\n

Then I had a problem with my phone and IT deleted all of my Okta configs, not just the offending one.

\n\n

Is there an obvious fix or workaround to get this going again?

\n\n
\n\n

1Password Version: 8.10.28
\nExtension Version: N/A
\nOS Version: macOS 14.3.1
\nBrowser: N/A

"},"Conversation:conversation:59051":{"__typename":"Conversation","id":"conversation:59051","solved":false,"topic":{"__ref":"ForumTopicMessage:message:59051"},"lastPostingActivityTime":"2024-04-10T13:36:00.000-07:00","lastPostTime":"2024-04-10T13:36:00.000-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:59051":{"__typename":"ModerationData","id":"moderation_data:59051","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:59051_1":{"__typename":"Revision","id":"revision:59051_1","lastEditTime":"2024-04-03T07:33:19.000-07:00"},"ForumReplyMessage:message:59060":{"__typename":"ForumReplyMessage","id":"message:59060","conversation":{"__ref":"Conversation:conversation:59051"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password-work/message:59051/message:59060","revisionNum":1,"uid":59060,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password-work"},"subject":"Re: 1Password \"QR detection failed\" for Okta when QR code is visible on the screen","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:59060"},"parent":{"__ref":"ForumTopicMessage:message:59051"},"body":"

It's my pleasure. 🙂

\n\n

-Dave

","body@stringLength":"41","rawBody":"

It's my pleasure. 🙂

\n\n

-Dave

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