Forum Discussion

journey778's avatar
journey778
New Contributor
30 days ago

4 computers only one connecting

I had to reset my key.  My admin sent me info.  It was correct.  I have installed it previously, but wouldn't work this time.

It worked on one computer, but I have 3 others and a phone and none of the rest will accept new info.

I have uninstalled the 1pswd and reinstalled, but to no avail.

It is disappointing that I cannot speak to a real person when not having one password will prevent me from helping my clients.

Please advise.

~  Denise

 

 

authentication

3 Replies

  • journey778's avatar
    journey778
    New Contributor
    29 days ago

    I sent this to onepassword instead of 1password.  I had to resend it today 24 hours later.

    Ticket ID FFW   88719  443

    Thanks, Dave.

    Merry Christmas.

     

     

     

     

  • journey778's avatar
    journey778
    New Contributor
    30 days ago

    Thanks Dave,

    I will but in past experience, it has taken half a day to hear back from support.  I am afraid to close down my computer because I am on the Outlook for my work and if it won't let me back in without the verification code which comes via 1pswd.

    I appreciate the quick reply and thank you for your help and dedication.  ~  Denise

     

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    30 days ago

    Hello journey778​! 👋

    I'm sorry that you're unable to sign into 1Password on multiple devices. Since I'm unable to see your account information here in the public community, I recommend that you open a ticket with our support team by sending an email to support@1Password.com. Include a link to this thread. 

    Please make sure to send the email from the email address associated with your 1Password account.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 

    -Dave