Forum Discussion

kirsch's avatar
kirsch
New Contributor
4 months ago

Autofill does not work with FortiClient (macOS)

My company uses FortiClient for VPN. The most common way to connect is to select a server using from the menu bar icon (I believe the app that provides that is called FortiTray) which brings up a popup browser window for logging in.

1Password does not recognize this and cannot autofill it. To make things more aggravating, the Remember Me checkbox on that window does nothing, you need to enter credentials every single time (this last part is not 1Password’s fault).

Is this a known issue? Is there anything that can be done about it?

macos

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello kirsch​! 👋

    I'm sorry that 1Password isn't filling into the FortiClient VPN app on your Mac. So that I can investigate further, I'd like to ask you to reproduce the issue one more time and then create and share a 1Password diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password-work/autofill-does-not-work-with-forticlient-macos/159925
    • Your forum username: kirsch


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave