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jkrshw's avatar
jkrshw
New Contributor
2 years ago

Entra ID SSO failing for certain users with "Transfer your encryption key" message

We have rolled out 1Password for Business to around 30 users, and a handful of these are having issues with their Entra SSO. Upon signing in using SSO, they are then taken to this page with this set ...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello jkrshw! 👋

I'm sorry that your users are running into trouble when signing into 1Password. So that I can better understand the situation, can you tell me the following:

  1. Are they signing into the desktop app or 1Password.com? If they're signing into 1Password.com then do they have the desktop app installed?
  2. Have they recently cleared Microsoft Edge's browsing history/cache?

I look forward to hearing from you.

-Dave