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79fender's avatar
79fender
New Contributor
1 month ago

I botched my MacBook Air install of the upgrade to 1Password8...HELP!

Sometime during the installation of 8 on my MacBook Air, I tried to do something I thought the installer would want me to do before it actually asked for it.  What I ended up with is the v7 app resid...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

Hello 79fender​! 👋

I'm sorry that you're running into issues when installing 1Password 8. I'd like to ask you to create and share a 1Password diagnostics report from your Mac:

Send a diagnostics report (Mac)

Please use the instructions for 1Password 7. Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password-work/i-botched-my-macbook-air-install-of-the-upgrade-to-1password8-help/168360
  • Your forum username: 79fender


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

79fender's avatar
79fender
New Contributor
1 month ago

Dave, did you see my message below?

 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    79fender​ 

    I just sent you another reply to your support ticket, do you see the email from me in your inbox? 

    -Dave

    • 79fender's avatar
      79fender
      New Contributor
      1 month ago

      Yes I did, I responded to the email as well.  Thank you!  Mark

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        1 month ago

        Thank you! I'm currently reviewing your diagnostics report and I'll send you another reply soon. Since we have a communications channel open via email, I'll close this community thread. 

        -Dave